Welcome to BuyGearBoxTech’s FAQ section. We’ve compiled answers to the most common questions about our appliance parts, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of appliance parts do you sell?
We specialize in replacement parts for various home appliances including:
  • Range hoods (motors, filters, etc.)
  • Washers and dryers (drum belts, switches, etc.)
  • Trash compactors
  • Small appliances
We offer both OEM Whirlpool components and high-quality GENERIC alternatives.
How do I know if a part will fit my appliance?
We carefully verify all orders to ensure compatibility with your specific appliance model. Please provide your appliance’s make, model, and serial number when ordering. Our team checks this information during the 1-2 day processing period before shipping.
What’s the difference between OEM and GENERIC parts?
OEM (Original Equipment Manufacturer) parts are made by Whirlpool and identical to what came with your appliance. GENERIC parts are high-quality alternatives that meet or exceed OEM specifications, often at a lower price point. Both options come with our quality guarantee.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I track my order?
Yes! You’ll receive tracking information via email as soon as your package leaves our New York warehouse. Standard shipments use DHL/FedEx tracking, while free shipping uses EMS tracking.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95 flat rate):
– 10-15 business days after processing
– Shipped via DHL or FedEx
– Recommended for urgent repairs
Free Shipping (orders over $50):
– 15-25 business days after processing
– Shipped via EMS
– Ideal for non-urgent repairs or bulk orders
Do you ship internationally?
Yes! We ship worldwide to most regions, excluding select Asian countries and remote areas. International orders typically take 3-5 additional business days for delivery.
How long does order processing take?
All orders undergo a 1-2 business day verification process to ensure you receive the correct part for your appliance model. This happens before shipping.

Returns & Warranty

What is your return policy?
We offer a 15-day return window from the date of delivery. To initiate a return:
  1. Contact our team at [email protected]
  2. Include your order number and reason for return
  3. We’ll provide return instructions
Parts must be unused and in original packaging.
What if I receive the wrong part?
We carefully verify all orders, but if we’ve made a mistake, contact us immediately at [email protected] and we’ll arrange for the correct part to be shipped at no additional cost, plus cover return shipping for the incorrect item.
Do your parts come with a warranty?
Yes! All parts come with our quality guarantee. If a part is defective or fails prematurely under normal use, contact us within 60 days of purchase for a replacement.

Technical Support

Do you provide installation instructions?
Many parts include basic installation guides. For complex repairs, we recommend consulting your appliance’s service manual or hiring a professional technician.
Can you help me diagnose my appliance problem?
While we can’t provide full diagnostic services, our team can help identify likely replacement parts based on your appliance’s symptoms. Contact us with details about your appliance’s make/model and the issue you’re experiencing.
I’m a professional technician – do you offer business accounts?
Yes! We work with many repair professionals. Contact us at [email protected] to discuss volume pricing and business account options.
Still have questions?
Our New York-based customer service team is happy to help!
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST