At BuyGearBoxTech, we stand behind our appliance parts with the same commitment to quality that you expect from Whirlpool and other leading brands. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of receiving your order.

Professional Tip: Before returning any parts, please double-check the make and model compatibility of your appliance. Many returns can be avoided by verifying these details in advance.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unopened packaging
  • Item must be unused and in resalable condition
  • Return must be initiated within 15 days of delivery
  • Original proof of purchase must be provided

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned or exchanged:

  • Special order or custom-made parts
  • Parts that have been installed or used
  • Opened packaging of electrical components
  • Any item not in its original condition

Return Process

Follow these simple steps to return your appliance part:

  1. Contact Us: Email [email protected] with your order number and reason for return (use the template below)
  2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number within 2 business days
  3. Package Securely: Include all original packaging and documentation
  4. Ship Back: Send to our New York facility at your expense (address will be provided with RMA)
  5. Inspection: We’ll inspect upon receipt and process your refund within 3 business days

Exchange Process

For exchanges (subject to availability):

  1. Follow the same steps as returns
  2. Clearly indicate the replacement part needed
  3. We’ll ship the replacement once we receive your return
  4. You’ll be responsible for any price difference

Refund Information

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable (except for defective items)
  • International Returns: May be subject to customs fees which are non-refundable

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear BuyGearBoxTech Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date Purchased: [Insert] Item(s) to Return: [Part Name and Number] Reason for Return: [Compatibility Issue/Defective/Other] Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective part:

  • Contact us immediately with photos of the damage
  • We’ll arrange for replacement at no additional cost
  • In some cases, we may request return of the defective item

Technician Note: For urgent replacement parts needed for professional repairs, please indicate “URGENT” in your subject line and we’ll prioritize your request.

Contact Information

For any questions about our returns policy:

Email: [email protected]
Address: 313 My Drive, New York, US 10011
Hours: Monday-Friday, 9AM-5PM EST

Note: This policy applies to all regions we serve (excluding select Asian and remote areas). For international returns, please allow extra time for customs processing.