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Welcome to BuyGearBoxTech.com (“Website”), operated by Whirlpool || GENERIC Sales Store (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms.

1. Website Use and Access

1.1 Eligibility

Our Website is intended for professional technicians and DIY enthusiasts aged 18 or older who purchase appliance parts for legitimate purposes. By using our Website, you represent that you meet these requirements.

1.2 User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use our Website only for lawful purposes
  • Not attempt to interfere with the proper functioning of our Website
  • Comply with all applicable laws and regulations

2. Products and Services

2.1 Product Descriptions

We specialize in appliance parts including range hoods, small appliances, trash compactors, washers, and dryers. We make every effort to display product colors, specifications, and compatibility as accurately as possible, but cannot guarantee that your device’s display will be perfectly accurate.

2.2 Professional vs. DIY Use

While we serve both professional technicians and DIY users, we recommend that complex installations be performed by qualified professionals. We are not responsible for improper installation or use of our products.

Important Note: Some parts may require professional installation. Always consult your appliance’s manual and follow safety guidelines when working with electrical components.

3. Orders and Payment

3.1 Order Process

All orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in product or pricing information
  • Suspected fraudulent activity

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

3.3 Pricing

All prices are in US Dollars (USD) and do not include applicable taxes or shipping fees unless otherwise stated. We reserve the right to adjust prices at any time without notice.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment (recommended for urgent orders)
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 International Shipping

We ship worldwide except to select Asian and remote areas. International customers should note:

  • Customs fees may apply and are the customer’s responsibility
  • Delivery times may vary based on customs processing
  • Tracking is provided for all international shipments

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return:

  • Item must be in original, unopened packaging
  • Item must be unused and in resalable condition
  • Original proof of purchase must be provided

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns of:

  • Special order or custom-made parts
  • Parts that have been installed or used
  • Opened packaging of electrical components
  • Any item not in its original condition

5.3 Return Process

To initiate a return:

  1. Contact us at [email protected] with your order details and reason for return
  2. We’ll provide a Return Merchandise Authorization (RMA) number
  3. Package the item securely with all original materials
  4. Ship to our New York facility at your expense
  5. We’ll inspect upon receipt and process your refund within 3 business days

5.4 Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive your return. Shipping costs are non-refundable except for defective items.

6. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use any content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our Website or products. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the new Terms on our Website. Your continued use of our Website after such changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our services:

Email: [email protected]
Address: 313 My Drive, New York, US 10011
Hours: Monday-Friday, 9AM-5PM EST